1. Object

1.1 - These General Conditions have as their object the purchase of products, carried out remotely via the internet on the website www.gennis.it, between the company Qualitaglio Srl - the selling party - and the consumer. The use of the distance selling service described in these general conditions is reserved exclusively for Consumers (hereinafter "Customer"), understood as natural persons who purchase the goods for purposes not related to their professional, commercial or entrepreneurial activity. The Customer is required to carefully read these General Conditions for the purpose of memorization and re-production by the same pursuant to Article 12 of Legislative Decree 9 April 2003 n.70. The sales contracts concluded with the company Qualitaglio Srl through the website www.gennis.it are governed by Italian law by virtue of the so-called "country of origin principle" and, consequently, if the purchasing party is a legal entity that resides in a foreign country, for every contractual aspect it will always be necessary to refer to the Italian legislation and, in particular, even if not exhaustively, to Legislative Decree 6 September 2005 n.206 and by Legislative Decree 9 April 2003 n.70.

2. Identification of the seller

2.1 - The seller is the company "Qualitaglio Srl", (PI 02885740239 and REA VR-291650), with headquarters in Via A. Meucci n. 5 - 37026 Settimo di Pescantina (VR).

3. Product information

3.1 - Information relating to products susceptible to distance selling is available on the website www.gennis.it. The Customer can only order the products present in the Genni's Technical wear electronic catalog at the time of placing the order and viewable online at www.gennis.it, as described in the relevant information sheets.

3.2 - It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ slightly in color, size, accessory products shown in the figure.

3.3 - The products marketed by Qualitaglio Srl through the website www.gennis.it are technical clothing products for dog training and for sport.

4. Conclusion and effectiveness of the contract

4.1 - To purchase products from the www.gennis.it site, the customer must register on the site by entering their personal and contact data. The Customer must put the product in the appropriate "cart" and, after having read these general conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, must select the desired payment method. The customer, after the first registration, can make a new purchase by entering the user name and password and without having to register again. 4.2 - Before submitting your purchase order, the Customer will have the opportunity to correct any data entry errors by following the appropriate modification procedure contained on the site. In particular, the Customer has the right to modify the quantity of the products he intends to purchase, by adding or deleting one or more products from the cart.

4.3 - By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the General Conditions. The received order is screened by an operator who examines its availability. In the event that the goods are not fully evasable, the operator will communicate to the e-mail address indicated by the Customer the relative foreseeable timing for the delivery or any unavailability.

4.4 - In any case, Qualitaglio Srl reserves the right to evaluate the acceptance of orders received.

4.5 - The sale will be considered concluded with the sending by Qualitaglio Srl to the Customer of an e-mail confirming the order containing the details of the Customer and the order, the price of the goods purchased, the transport costs and the 'shipping address to which the goods will be sent. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.

4.6 - The e-mail sent automatically by the system to the Customer following the order and which constitutes only a mere confirmation of receipt of the order does not constitute acceptance of the order.

5. Prices

5.1 - All sale prices are displayed and indicated on the website www.gennis.it are expressed in Euro and constitute an offer to the public pursuant to the provisions of Article 1336 of the Italian Civil Code. Prices are inclusive of VAT as well as any other tax.

5.2 - Shipping costs and any ancillary charges, if any, although not included in the purchase price, are indicated and calculated in the purchase procedure before placing the order by the Customer and are contained in the summary web page of the order placed.

6. Methods of payment

6.1 - The Qualitaglio Srl company accepts payments made exclusively in the following ways: Paypal account Credit card via Paypal circuit Bank transfer

6.2 - Payment by Pay Pal allows credit card and Poste Pay holders to send and receive online payments in a safe, easy and fast way. Any relationship regarding this form of payment in terms of security and privacy does not involve the company Qualitaglio Srl

6.3 - The bank transfer can be made to the following IBAN address IT86X0103059772000010813531

7. Transport and delivery

7.1 - The products purchased on the Site will be delivered to the address indicated by the Customer by courier GLS Italy Spa. The Customer has in any case the right to request the delivery of the products to a natural person of his choice. Upon delivery, the signature of an adult will be required. No deliveries will be made to post office boxes. For each order placed on the Gennis' Technical Wear website, Qualitaglio Srl will issue an invoice for the goods shipped which will be attached together with the package containing the products ordered by the customer. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after its issue.

7.2 - Delivery costs are charged to the Customer and are clearly highlighted on the Site and in the relative order form. Their value depends on the total amount of the single order.

7.3 - All products will be delivered by courier GLS Italy Spa: Qualitaglio Srl is not responsible for unforeseeable delays.

7.4 - For the delivery of the goods, the presence of the Customer or his representative must be present at the address of the recipient indicated in the order. Upon delivery of the goods by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or not altered. Any damage to the package and / or products or the mismatch in the number of packages must be immediately notified by means of a written check on the Courier's proof of delivery.

7.5 - Once the Courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of the package delivered.

7.6 - If for reasons not dependent on the will of Qualitaglio Srl the Customer becomes unavailable upon delivery, the latter will be required to contact the courier office in the city of delivery and arrange for a subsequent delivery or collection at the headquarters. of the courier itself. Qualitaglio Srl is not economically responsible for packages left in storage with the courier. The Customer who has not been able to agree an agreement for a second delivery or for collection at the Courier's headquarters with the headquarters of his city, assumes the responsibility of completing the shipment itself.

7.7 - If the courier returns the package due to the Customer's failure to collect it, the company Qualitaglio Srl will contact the Customer at the e-mail address indicated in the order to arrange a further delivery requesting reimbursement of any storage costs as well as for the shipping costs incurred and for those to be borne. If the Customer does not intend to pay the expenses incurred by Qualitaglio Srl or fails to get in touch to agree on a further delivery attempt, following our e-mail, within a reasonable period of time which is indicated in 7 days (seven), Qualitaglio Srl will retain the goods not collected due to non-compliance by the Customer himself as well as the relative amount paid.

7.8 - Shipping is free for orders over € 800. For orders below € 800, the contribution for shipping costs is € 10 for Italy and € 14 for Europe.

8. Right of withdrawal

8.1 - In accordance with the provisions of articles 52 and following of the Consumer Code, the Customer has the right to withdraw from the purchase, without any penalty and without specifying the reason, within 14 days from the delivery of the ordered products. In the event that the Customer decides to exercise the right of withdrawal, he will be required to send a communication to the e-mail address info@gennis.it or by registered letter with return receipt addressed to Qualitaglio Srl, Via A. Meucci n. 5, 37026 Settimo di Pescantina (VR) as well as to arrange for the shipment of the product which must be returned intact in its original packaging.

8.2 - Without prejudice to the right to verify compliance with the above, the company Qualitaglio Srl will refund the amount of the products purchased as soon as possible and in any case within a maximum period of 14 days from receipt of the communication concerning the will of the Customer to want to exercise the right of withdrawal.

8.3 - The Customer, once exercising the right of withdrawal, is required to return the purchased product, which must be returned intact in its original packaging, to the company Qualitaglio Srl, within 14 days from the day of the withdrawal notice, by making charged for the cost of shipping the products. Genni's Technical Wear markets high quality products, for which any warranty required by law is provided directly by the manufacturers and the relevant legislation as well as the methods of applying the warranty will be those indicated and highlighted by the manufacturer together with the product.

8.4 - Within the limits specified above, the liability of Gennis's Technical Wear cannot in any case exceed the price paid by the Customer for the product that caused the damage, if the garment is worn and damaged or worn.

9. Applicable law and competent court

9.1 - These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law. For any dispute that should arise regarding the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the Court of Verona.

9.2 - Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court.

9.3 - According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure can be started if the consumer, after having lodged a complaint with the company, has not received a response or has received a response that is not considered satisfactory by him within thirty days. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, please refer to:  http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

10. Privacy

10.1 - With regard to privacy, the company Qualitaglio Srl strictly applies all the provisions of the law provided for by the Privacy Code as well as by the European regulation 679/2016 "GDPR" in order to guarantee and protect the rights of the Customer. All information and all rights for the customer are contained in the Privacy Policy drawn up by Qualitaglio Srl, which can be consulted at the link above and which forms an integral part of these conditions of sale.